At Zen Max, we aim to ensure customer satisfaction with the products purchased from our website, astronavagrahawatch.com. If for any reason you are not entirely satisfied with your purchase, you may return it according to the terms outlined below.
1. Eligibility for Returns
You may return your Astro Navagraha Watch within 7 days of receiving the product, subject to the following conditions:
- The item must be unused, undamaged, and in its original condition.
- All packaging, accessories, manuals, and documentation that came with the product must be included in the return.
- Any promotional gifts received with the product must also be returned.
We reserve the right to deny returns that do not meet these conditions.
2. Non-Returnable Items
Certain items are not eligible for returns. These include:
- Products that have been used, damaged, or altered.
- Products without original packaging or missing accessories.
- Products returned after the 7-day return period.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us
Email our customer support team at support@myshope.com with your order number, reason for return, and photos of the product (if required). Our team will review your request and provide instructions on how to proceed with the return. - Prepare the Product
Repack the item securely in its original packaging, ensuring that all items, including accessories and promotional gifts, are included. - Ship the Product
Ship the product to the return address provided in our return confirmation email. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product). We recommend using a trackable shipping service, as we are not responsible for items lost or damaged in transit.
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approval
If your return is approved, we will process your refund. The refund will be applied to your original payment method within 7-10 business days. - Rejection
If the return does not meet our eligibility criteria (e.g., the product is damaged or incomplete), we will notify you and send the product back to you at your expense.
5. Shipping Fees
- Initial Shipping Costs
Shipping fees incurred at the time of purchase are non-refundable, except in cases where the return is due to a defective or incorrect item. - Return Shipping Costs
Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.
6. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return the original item as per the instructions above, and place a new order on astronavagrahawatch.com.
7. Defective or Incorrect Products
In the unlikely event that you receive a defective or incorrect product, please contact us at support@myshope.com within 48 hours of delivery. We will arrange for the return of the item at no cost to you and send a replacement or issue a full refund, including any shipping charges you incurred.
8. Cancellations
You may cancel your order before it is shipped by contacting us at support@myshope.com If the order has already been dispatched, you will need to follow the return process outlined above.
9. Contact Information
If you have any questions or concerns about your return or refund, feel free to reach out to our customer support team:
MY SHOPE
Email: support@myshope.com
Address: NO.33/34, VGN Avenue, Balagangader Street, Kumananchavadi, Tiruvallur District, Tamil Nadu, 600056, India